Stream and Digital Presentation FAQ


for livestream performances


If you are having trouble with video or audio quality or syncing, here are some suggestions:


  • Move closer to your router to increase signal strength
  • Check your internet speed at  Vimeo recommends at least 7 Mbps for higher quality video.
  • Restart your router


  • If the broadcast has started, but your video has not, try refreshing the webpage or reopen the app
  • Close any other open programs or applications
  • Restart the Vimeo app
  • Refresh the web browser page or open the link in a different browser
  • Restart your device or try a different device

And as always, please feel free to contact us for help!  We will be monitoring our phone during the stream at []

Compatible Systems

Vimeo is accessible on web browsers and perhaps the easiest method for watching on your TV is connecting your computer to your TV via an HDMI cable.

But Vimeo is also accessible through apps on iOS, Android and on certain smart TV platforms.  Access their help links below:

System Requirements for Vimeo

Supported TV Platforms | Logging into Vimeo

AirPlay & Chromecast | Apple TV  | Android TV & Amazon Fire

Android OS | Apple iOS

If you have a Vimeo compatible TV, make a account and add the performance video to your “Watch Later” in the web browser or phone app to make it easier to find it on your TV later!


for masterclasses

Getting started with Zoom

Where do I download the latest version of Zoom?

How do I use Zoom on my PC or Mac?

Do you need an account to use Zoom?

  • A Zoom account is not required if you are strictly joining Zoom Meetings as a participant. If someone invites you to their meeting, you can join as a participant without creating an account. Learn more about joining a Zoom meeting

How do I sign up for Zoom?

How much does Zoom cost?

Weekly live trainings

  • Join us for a live training to learn the basics of Zoom and ask questions live.

Joining a meeting

How do I join a Zoom meeting?

How do I join computer/device audio?

Can I Use Bluetooth Headset?

  • Yes, as long as the Bluetooth device is compatible with the computer or mobile device that you are using.

Do I have to have a webcam to join on Zoom?

  • While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.